Total Quality Management of Higher Education in Assam: A Review

Abstract

Quality has become a key factor for success in today's industry as competition in markets has significantly increased. Total quality management support educational institutions to create an upgraded service to its customers namely the students and employers. Various studies and commission reports at official level has recognized the same and given recommendations for its improvement. Government and other constitutional agencies are taking necessary measures. But these alone will not serve the purpose unless institutions and faculty take proactive initiatives and measures. This paper highlights the strategies adopted by Government of Assam for improving quality of education and identifying the challenges of total quality management in Assam for the development of higher education. The insight of this review is to give feedback of the recent studies on how TQM system will be able to create a positive friendly environment and highlight the necessity of the students and employees to bring out the best in them. The current Indian society, specifically in Assam faces the critical requirement and difficulty of achieving sustained and equitable human development. Even though there have been significant improvements in every aspect of life over the past few decades a sizable portion of the population in India still lives below the poverty line. This population doesn't have appropriate access to institutions of higher learning, medical care, and other financial resources. This is why it is important that the concept of total quality management in higher educational institution of Assam should be taken into consideration.