Service Quality Issues in Universities: Challenges for Research Scholars’ in Nagaland

Abstract

The research represents multifaceted progress for the betterment of society. Nonetheless, the research journey is often riddled with obstacles and challenges, starting with the identification of research problems and then extending to the interpretation of findings. In this context, research scholars often encounter significant challenges. The implication of this study underscores the need for universities to ensure a consistent benchmark for delivering quality services among research scholars in universities. This study focuses on exploring the specific service quality issues and challenges encountered by research scholars in universities in Nagaland. The study employed qualitative analysis through interviews and focus group discussions with 54 research scholars. Findings reveal varying key factors behind these issues and challenges and evaluate their impact on the research outcomes. The investigation illuminates the various hurdles that research scholars must overcome in their academic pursuits. The study thus proposes standard service quality practices in universities to enhance the quality of research outcomes in higher education.